As a new Amazon Flex driver, knowing how your wallet is worked out can be difficult. At first glance, the Amazon insurance dashboard seems complicated, but we’re here to make it simple.
Firstly, What is A “Wallet”?
We don’t mean where you hold your debit or credit cards, although it is for storage, of a kind. The Amazon Wallet is where your insurance credit is held in advance of your agreeing to Booking Blocks with Amazon.
When you first purchase Amazon Flex insurance, a deposit amount is held in your wallet as a credit. Once you have completed driving blocks, the credit reduces depending on how many blocks you work, time on the road etc. When the credit reduces to 16 hours, the wallet will automatically top up.
We’ll go into more detail below.
How Do I Know How Much I Need to Have in My Wallet?
Let’s take Kulsoom as an example. On sign up, Kulsoom deposits £10 for 40 hours – Kulsoom’s Amazon insurance amount is £0.25p per hour of insurance (40hrs x 0.25 = 10).
When her wallet is reduced to £4 or below (equivalent to 16 hours of insurance), the wallet is topped up automatically by 24 hours using their chosen payment method. In Kulsoom’s case, the top up amount is £6. Kulsoom is covered until they decide to end their policy.
You will only be charged for the time you work – ie if you work 30 minutes, you’ll be charged for those. Eg Kulsoom will be charged 13p, as her hourly charge is 25p (we round up from. 12.5p).
Example B – Phil
Phil is different – he has a couple of fault claims in the last 3 years, and is a younger driver. His initial deposit will be higher, eg £20 – similar to the way regular insurance works.
The rest remains the same – he drives his blocks, we subtract from his credit and top up the wallet once it reaches 16 hours. However his top up amount will be more than Kulsoom, as his insurance is for a higher amount.
From the examples, you can see that whether you’re a perfect driver or not, INSHUR will still have you covered via the Amazon Wallet. We set a limit on how much we top up your wallet, meaning we’ll never take an unexpected charge from your account.
Did you know? You’re covered for 15 minutes before and after your driving block, so part of your commute is covered when driving to and from the Amazon depot.
And remember, you’re only charged for the amount you drive. So if you drive for 30 minutes, you’ll be charged half your hourly rate.
How Do I Check My Wallet Balance?
Once you’ve logged into your INSHUR account, navigate to your dashboard. Here you’ll be able to check your wallet balance and any transactions.
Remember that there’s a 48 hour delay on the actual numbers while Amazon updates us on the hours you’ve driven. If you spot an error, wait the full 48 hours to see if there’s a change – if not, contact us and we’ll help get it sorted.
What Happens if I Go Over My Driving Block?
Keeping within your driving block can be tough, whether it’s due to heavy traffic, getting lost on route, or other reasons. Fortunately, we’ve got you covered for up to 30 minutes beyond your driving block.
For instance, if you’re driving from 2pm-4pm, but deliver your last package at 4.20pm, you’re covered! Charges begin per minute past 30 minutes.
We work closely with Amazon to monitor this, but luckily instances of going over the block are rare – so you’re unlikely to be charged outside of your regular rate.
Help! Something Isn’t Right
If you notice something isn’t right with your wallet, don’t hesitate to get in contact with us. Our team will look into any issues and work to solve them as possible. Give us a call or email us here.
Take a look at our knowledge base for further information.
Looking for Amazon Flex coverage? Click here.
