05 Nov Why your Uber star rating is important and how you can improve it
One of the most important things as an Uber driver is to keep your star rating as high as possible. If your rating has taken a dip, you will need to do everything you can to improve this and as quickly as you possibly can. If your average star rating remains low for an extended period, Uber can remove you from their rideshare platform. Below, we explain how Uber ratings work and what you can do to improve yours.
How the Uber rating system works
After every trip, both the rider and the driver are given an opportunity to rate each other between one and five stars based on their trip experience. With passengers often reviewing drivers the second they step out of the vehicle, it is crucial to provide an enjoyable and easy experience for all. In fact, riders have the ability to rate drivers mid-trip and can choose pre-selected comments or compliments to go with it such as ‘Clean and Tidy’, or ‘Nice Tunes’.
Ratings are anonymous, so you aren’t able to see the individual riders or trips that they are related to. But, your overall star rating can be seen by riders before and during their trip. Your overall star rating is calculated as an average of your last 500 trips, or total number of rides if they are less than 500.
You can find your average rating in your driver app. Just click the menu icon in the upper left corner, then click your profile photo, and the average rating is under your name. This is the number you should be focused on and will want to keep as high as possible.
What counts as a low Uber driver star rating?
Anything below an average of 4.6 is cause for concern. Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them outright.
So it’s really important that you know how you can improve your rating. Plus, a higher average rating can mean more rides, fares and tips, as well as the possibility of earning higher rewards on the Uber Pro Programme (available in Europe). Scroll down to find out more.
Driver Rewards with Uber Pro (available in Europe)
The higher your status, the more rewards you unlock. Your status is determined by the quality of your service along with your trip points over a fixed 3-month period.
Drivers are able to opt-out of the program if they do not want to participate. Click here to see the UK Uber Pro benefits.
How can I improve my Uber rating?
There is always room for improvement. And even if you’ve achieved your 5.0*, you’ll want to sustain it. So, how to be a five-star Uber driver? We’ve found the best tips and advice from drivers, riders and industry sources to create an all-you-need-to-know guide, covering the following points:
- Driving Do’s and Don’ts
- Rider Experience Tips
- In-Car Extras Ideas
- Clean Car Tips
- Going the extra mile
Click here to read on how you can become a 5-star driver.
Don’t pressure riders into giving you a rating. If you are doing a superb job, they will rate you!
Advice from Uber
You Snooze, You Lose
Nobody likes to be kept waiting. That goes for Uber partner-drivers, too, especially when they could be picking up another rider. Always remember to request a ride when you’re ready to go – ensure you’ve got all your belongings, have made that last dash to the bathroom and have locked the front door! All good? Let’s get going!
Our driver-partners want to make sure you stay safe and comfortable, but you’ve got to do your part as well. If you want a good Uber rating, it’s always a good idea to wear your seatbelt and to avoid cramming extra people into the car.
Be There or Be Square
Or, more accurately, be round – as in the 0 stars you’ll score on the Uber rating scale for not turning up to catch your ride, or for being in the wrong place when your driver arrives. Be sure to double check your pickup location before you request, particularly if you’re relying on GPS.
Clean is Cool
There’s nothing like a clean car with a fresh smell to make you smile. Riders and drivers alike love a neat and tidy vehicle, so it’s only fair that mess be kept to a minimum. Enjoy a comfy ride where no one has to clear up afterwards and, who knows, you could be on your way to that coveted 5-star rider rating.
Common courtesy goes a long way. A positive attitude goes even further. This being the case, bringing an uplifting vibe to every Uber trip is one of the best ways to achieve and keep a good Uber passenger rating. A simple: “Hello, how are you?” and a smile makes the ride more pleasant for everyone and can seal the deal on that perfect score.