Why your Uber star rating is important and how to improve it
How Uber star ratings work and what you can do to improve yours.
This article was last updated in April 2022.
One of the most important things as an Uber driver is to keep your star rating as high as possible.
If your rating has recently gone down, it’s worth working hard to improve this. If your average star rating remains low over time, Uber can remove you from the platform.
How Uber ratings work
After every trip, both the rider and the driver are given a chance to rate each other between one and five stars based on their trip experience.
If you or your rider chooses lower than five stars, the app may ask for a bit more feedback about why that rating was chosen.
Passengers often review drivers the second they step out of the vehicle, so it’s crucial to make your ride a pleasant experience and to be friendly and pleasant when meeting and dropping off your rider. For more tips on improving your customer’s experience, have a look at our top tips.
Riders can also rate drivers mid-trip and can choose pre-selected comments or compliments, such as ‘Clean and Tidy’, or ‘Nice Tunes’.
Ratings are anonymous, so you aren’t able to see the individual riders or trips that they relate to. But your overall star rating can be seen by riders before and during their trip.
Your overall star rating is worked out as an average of your last 500 trips. If you’re new to driving with Uber, it’s based on the average rating of all the trips you’ve done and been rated on so far.
You can find your average rating, feedback and compliments in your Driver app.
Just click the menu icon in the upper left corner, then click your profile photo and then select the average rating under your name for more details. This is the number you should be focused on and want to keep as high as possible.
What counts as a low or high star rating?
Any lower than 4.6 could be an issue because it’s at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber. If your score remains low for a long time, Uber may cancel your account or ban you from working with them.
A higher average rating can mean more rides, fares and tips, as well as the possibility of earning higher rewards.
In the UK, drivers who keep their star rating at 4.9 or higher can qualify for Uber Exec, one of Uber’s premium services. In the US, the premium service is Uber Black, which requires a rating of at least 4.85.
With INSHUR, a high score can even lead to a better price on your insurance.
Driver Rewards with Uber Pro
With Uber Pro, the higher your status, the more rewards you unlock. Your status is determined by the quality of your service along with your trip points over a fixed three-month period. You can see all the UK Uber Pro benefits here, and the US Uber Pro benefits here (check your app to see what’s available in your area).
How can I improve my Uber rating?
Getting to 5.0* and staying there is hard, especially if you drive for Uber regularly. This isn’t something Uber expects either.
But there is always room for improvement, and you’ll want to maintain the highest star rating you can. So how can you become a five-star Uber driver (or as close as possible)?
We’ve found the best tips and advice from drivers, riders and industry sources to create our all-you-need-to-know guide here, which includes:
- Driving dos and don’ts
- Rider experience tips
- In-car extra ideas
- Clean car tips
- Advice on making the rider’s experience pleasant and memorable
At INSHUR, we believe getting insurance shouldn’t be a hassle and should never stop you from getting on the road and earning. Check out your options for either private hire insurance or TLC insurance with INSHUR today.