Frequently Asked Questions


Who do you insure

We insure private hire drivers in the UK who meet all of the following criteria:

– Over 23 years old
– Have a full UK driving licence and a valid private hire licence
– Vehicles with up to 8 passenger seats

I need to talk to someone, how do I do that?

Our dedicated Driver Support team is happy to help. We’re open Monday-Friday from 8am-6pm.

Contact us by:
Chat- Our handy virtual assistant Ami is here to help 24/7
Send us a question – Send us your question and our team will respond to you directly
Email – [email protected]

Please note, you do not need to speak to anyone to get a quote. Get your quote online in 3 minutes.

How do I make a complaint?

We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get in touch, and we will do our best to meet this.

Email: [email protected]

If I make a complaint, how quickly can I expect a response?

We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with.

If you are not happy with the way we resolve your complaint, please let us know as soon as possible and we’ll conduct a review and look to get it sorted, alternatively you can contact the Financial Ombudsman Service, who will review your case for free up to 6 months passing from our final response.

What do you offer?

We offer fast and simple private hire insurance for 30-day or annual cover.  Your policy has been specially designed for private hire drivers and you’re now also automatically covered to deliver food at no extra cost.

Our product is 100% digital, which means you don’t need to spend time calling your broker or going through paperwork. Everything is done online, saving you time and helping you get on the road faster.

Get your quote now

How do I know INSHUR is a reputable organisation I can trust?

Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.*

Our insurer (Great Lakes Insurance SE, UK Branch) enjoys the same strong rating and financial strength of the Munich Re Group: A+ (Superior) as rated by A.M. Best and AA- (Very Strong) by S&P. Great Lakes have permanent establishments in the United Kingdom (London), Switzerland (Baar), Italy (Milan), Australia (Sydney) and New Zealand (Auckland).
*Sources: Financial Services Compensation Scheme.


How can I get a quote?

All of our quotes are provided online. Simply click here, sign up and answer the questions. It only takes a matter of minutes and you will receive your quote instantly.

How far in advance can I get a quote?

You can purchase a policy up to 7 days before the policy start date.

Can you match or beat my quote from another insurer?

All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the app. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes online.

How long will it take for my policy to go live?

It depends on what kind of policy you have.

– If you are a new customer and have selected your policy to start today, it will be live immediately. Please note, the MIB website may take 24 hours to update but you will still be insured.
– If you are a new customer and have selected a future date (you can select up to 7 days in advance), your policy will be live from midnight on your start date.
– If you are renewing a live policy, your new policy will start from the moment your current live policy lapses. This can be done 7 days in advance.
– If you are renewing a policy that has expired, your new policy will be live immediately. If you do not want this to be the case, please contact our Driver Support team by submitting a request here or emailing [email protected]

How do I get my insurance documents?

Your documents will be sent to you by email immediately after you pay for your policy.


Will I be covered for social use?

Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.

What about food delivery cover?

All of our customers with private hire insurance can automatically take advantage of our added food delivery cover at no extra cost.

If you’re only delivering food (and not people), you’ll likely find our dedicated food delivery insurance is what you’re looking for.

Can I add another driver to my policy?

This isn’t something we currently offer, but we’d love to know if this is important to you. Let us know here.

Who will be my insurer?

We are underwritten by Great Lakes Insurance SE, UK Branch. However, some features are provided by other underwriters, which are stated in your policy documents. Great Lakes Insurance SE, UK Branch holds an excellent level of financial security and holds an A.M. Best rating of A+ (Superior).


What are the payment options?

All of our policies in the UK are paid for in full upfront before your cover starts.

How do I pay?

You purchase your policy online through our secure payment system.


Can I renew my policy online?

Yes, this is a great time-saving feature. Simply click here to log in and follow the steps to renew your policy. Note, this can be done up to 7 days before your policy expiry date.

I got a new car, how can I update my insurance policy?

To change your vehicle on your policy, please send an email to INSHUR Customer Support at [email protected].
In order for a Customer Support agent to readily assist you, please include the following in your email:
1. Your full name 
2. The email address associated with your INSHUR account or policy number.
3.  The new car registration and details of when you want to make the change.


I need to repair or replace my windscreen, who should I contact?

If you have windscreen cover on your policy call our windscreen helpline number and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.

I’ve had an accident, what should I do?

If you have had an accident please call us immediately and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.

/ We’re here to help if you need us

Get immediate answers to some of our frequently asked questions on our Helpcentre.

For anything else, Speak to Ami, our handy chat assistant, and get answers straight away! Or, send us a question through our Helpcentre for our team to reply to.

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