We insure private hire drivers in the UK who meet all of the following criteria:
The quickest and easiest way to contact us is by clicking on the three dots in the top right-hand corner of the app then “help”. From there, you can phone, email or live chat with us. We’re open Monday-Friday from 8am-6pm.
If you have not downloaded our app yet, you can contact us via the following:
Phone – 0808 169 9165
Email – email@example.com
Please note, you do not need to speak to anyone to get a quote. They are all done within the app in minutes.
We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get in touch, and we will do our best to meet this.
We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with.
If you are not happy with the way we resolve your complaint, please let us know as soon as possible and we’ll conduct a review and look to get it sorted, alternatively you can contact the Financial Ombudsman Service, who will review your case for free up to 6 months passing from our final response.
We offer fast and simple private hire insurance where you can get a policy of any length between 7 and 90-days, and annual. We are also currently insuring drivers for food delivery at no extra cost, however, if you are an Uber Pro driver and opted to drive exclusively with Uber, please note you will be restricted to Uber Eats only.
Our product is 100% digital, which means you don’t need to spend time calling your broker or going through paperwork. Everything is done via our easy-to-use app, saving you time and helping you get on the road faster.
Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.*
Our insurer (Great Lakes Insurance) enjoys the same strong rating and financial strength of the Munich Re Group: A+ (Superior) as rated by A.M. Best and AA- (Very Strong) by S&P. Great Lakes have permanent establishments in the United Kingdom (London), Switzerland (Baar), Italy (Milan), Australia (Sydney) and New Zealand (Auckland).
All of our quotes are provided within the free INSHUR app, which is available on both iOS and Android devices. Simply download our app, sign up and answer the questions. It only takes a matter of minutes and you will receive your quote instantly.
If you’re a new customer, you can select a start date of anywhere up to two weeks in the future.
If you are renewing a policy, you can get a renewal quote 7 days before your current policy comes to an end.
All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the app. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes over the app.
It depends on what kind of policy you have.
Your documents will be sent to you by email immediately after you pay for your policy. They are also available to you at any time via the app.
Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.
We are underwritten by Great Lakes Insurance SE, however some features are provided by other underwriters, which are stated in your policy documents. Great Lakes Insurance SE holds an excellent level of financial security and holds an A.M. Best rating of A+ (Superior).
If you are a Pro driver, your discount will have been automatically applied to your quote. If you only drive with Uber, and no other platforms, you can opt to get a higher discount by remaining exclusive. Click here to see the full details on our Uber Pro discount.
All of our policies in the UK are paid for in full upfront before your cover starts.
Yes, this is a great time-saving feature. Here is a short video demonstrating how to do this, it can all be completed via the app and takes only a few minutes.
You can do this at any time within our app.
If you have windscreen cover on your policy call our windscreen helpline number on 0808 169 9165 and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.
If you have had an accident please call us immediately on 0808 169 9165 and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.
If you’re new to driving Private Hire or driving for Uber, you’ll be classed as a Blue tiered driver. This means you could be eligible for our great everyday policies, service and prices.
It’s included if you’re a Diamond tier driver and there is an additional charge on top of your premium for all other tiers.
Please visit the Uber website to see all the information on the tiers.
Simply speaking, to be a Gold, Platinum, or Diamond driver, you need to meet the following quality standards:
Have an Uber driver rating of 4.85 or above
Have a cancellation rate of 4% or below
Have a confirmation rate of 75% or above (London drivers only)
Call 0800 169 9165 then click an option when prompted from the queries below:
Legal Expenses claim
Changes to your policy or cancelling your policy
All other queries
Yes. However, if you drive for other Private Hire Operators only 50% of the discounts and reductions on your policy and excess will apply. Full discounts apply when only using the Uber app.
We do not currently offer breakdown cover.
You can cancel your policy at any time by giving us a ring on 0800 169 9165.
They’re included in your package so cannot be cancelled in exchange for a monetary amount.
Your policy will be based on the tier you are on at the time of purchasing the policy. If you move down a tier before your insurance policy expiry date, your policy will still be valid until it expires.