When you purchase an insurance policy with us we send your policy documents in an electronic format to you and to Uber.
Please contact us by emailing firstname.lastname@example.org or calling us on 0345 340 5535 if you would like us to send you paper copies, which are available free of charge.
We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get in touch, and we will do our best to meet this.
We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with.
If you are not happy with the way we resolve your complaint, please let us know as soon as possible and we’ll conduct a review and look to get it sorted, alternatively you can contact the Financial Ombudsman Service, who will review your case for free up to 6 months passing from our final response.
We offer fast and simple private hire insurance for 30-day or annual cover. Your policy has been specially designed for private hire drivers and you’re now also automatically covered to deliver food at no extra cost.
Our product is 100% digital, which means you don’t need to spend time calling your broker or going through paperwork. Everything is done online, saving you time and helping you get on the road faster.
Yes! If you are a private hire customer, please head here to register for our referral scheme.
Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.*
Our insurer (Great Lakes Insurance SE, UK Branch) enjoys the same strong rating and financial strength of the Munich Re Group: A+ (Superior) as rated by A.M. Best and AA- (Very Strong) by S&P. Great Lakes have permanent establishments in the United Kingdom (London), Switzerland (Baar), Italy (Milan), Australia (Sydney) and New Zealand (Auckland).
All of our quotes are provided onlime. Simply click here, sign up and answer the questions. It only takes a matter of minutes and you will receive your quote instantly.
You can purchase a policy up to 7 days before the policy start date.
All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the app. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes online.
It depends on what kind of policy you have.
Your documents will be sent to you by email immediately after you pay for your policy.
Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.
All of our customers with private hire insurance can automatically take advantage of our added food delivery cover at no extra cost.
If you’re only delivering food (and not people), you’ll likely find our dedicated food delivery insurance is what you’re looking for.
This isn’t something we currently offer, but we’d love to know if this is important to you. Let us know here.
We are underwritten by Great Lakes Insurance SE, UK Branch. However, some features are provided by other underwriters, which are stated in your policy documents. Great Lakes Insurance SE, UK Branch holds an excellent level of financial security and holds an A.M. Best rating of A+ (Superior).
Yes, this is a great time-saving feature. Simply click here to log in and follow the steps to renew your policy. Note, this can be done up to 7 days before your policy expiry date.
You can change this within your online account, just click here.
If you need any help, please phone our Driver Support team to let them know and they’d be happy to help. They’re available Monday to Friday, 8am to 6pm on 0808 169 9165.
If you have windscreen cover on your policy call our windscreen helpline number on 0808 169 9165 and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.
If you have had an accident please call us immediately on 0808 169 9165 and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.