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FAQ (UK VERSION ONLY)

Frequently Asked Questions (FAQ)

How can I make a policy change like add a new vehicle?

The process takes only a few minutes.  Watch this short video to see a full run through


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Can I renew my policy in the app?

Yes, this is a great time-saving feature.  Here is a short video demonstrating how to do this, it can all be completed via the app and takes only a few minutes.


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Can I add a driver to my policy?

Not at this point in time, but it is a feature we are soon to add.  Please contact [email protected]


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How to get a quote and how to buy a policy?

The steps are straightforward:

  1. Sign in with your Uber details
  2. Scan your driving licence
  3. Add your vehicle
  4. Select your policy length
  5. Sign and pay via the app
  6. Manage your documents in the app

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What do I need to do to get the INSHUR app?

Our app is free to download for both Apple and Android devices.


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I need to repair or replace my windscreen, who should I contact?

If you have windscreen cover on your policy call our windscreen helpline number on 0808 169 9165. Please check your Policy Wording for full information on what is covered and the excess you may have to pay.


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I’ve had an accident, what should I do?

If you have had an accident please call us immediately on 0808 169 9165, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.


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How long will it take for my policy to go live?

Once you have been provided with a quote you can go on cover straight away or anytime up to 30 days in advance, you decide. We will send your details to the Motor Insurance Database (MID) once the policy is live and all your policy documents will be sent to you via email and will always be available in the app.


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How quickly can I get a quote?

It’s really quick and simple to get a quote and can be done in less than five minutes (yes really!)


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Can I have more than one vehicle on my policy?

At the moment we only offer cover for one vehicle. We are working hard to make it so you can add another vehicle on the same policy.


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Can I get cover if I have motoring claims and convictions?

Yes! We understand the issues a driver has if they have a previous claim or motoring conviction. We take these into account when providing you with a quote.


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What types of insurance products do we not offer?

We currently only offer cover for private hire drivers but we hope to open this up to other drivers shortly.


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What insurance products and cover do we offer?

We provide private hire motor insurance on a comprehensive or third party only basis. All our policies include social domestic and pleasure use as standard and you have the option to include £5m public liability cover if required. Flexible cover is available to provide you with added flexibility to meet your needs! You can select your policy to be any length between 7 and 90 days, or choose an annual fixed policy.


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What types of drivers and vehicles do we cover?

We can provide cover for a wide variety of drivers and vehicles looking for private hire motor insurance in the UK (excluding Northern Ireland). All we ask is that you are at least 23 years old and you have a full UK driving licence and valid private hire licence. Additional acceptance criteria may apply.


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Who is the team behind INSHUR?

The technology team has a combined 100 years of experience (yes, quite old) building technology and systems for insurance companies.  The team is based in London, Brighton and New York. There are dedicated driver support teams in New York and Brighton, we also work with a number of drivers.  This is important to help us build the best products and services as possible.


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Does INSHUR use a regulated insurance company?

Many drivers will have experienced the pain and worry when an insurance company collapses.  In the UK this has happened on several occasions in recent years. INSHUR’s insurer, GLISE enjoys the same strong rating and financial strength of the Munich Re Group: A+ (Superior) as rated by A.M. Best and AA- (Very strong) by S&P. Great Lakes have permanent establishments in the United Kingdom (London), Switzerland (Baar), Italy (Milan), Australia (Sydney) and New Zealand (Auckland).


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Who are Great Lakes Insurance SE and Munich Re Group?

In the UK all our policies as provided by Great Lakes Insurance SE (“GLISE”) who are a German insurance company based in Munich and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht, the Federal Financial Supervisory Authority of Germany.  GLISE is a fully owned subsidiary of Munich Re Group and acts as a specialist provider of insurance services and the preferred facilitator of insurance business.


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What is INSHUR?

INSHUR is a 100% digital insurance platform. It is a fast, simple and convenient way for UK private hire drivers to quote, buy and manage their motor insurance.


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How does it work?

Rather than visit or call around brokers, simply download the app, scan your driving licence, add some vehicle details and our platform will generate a quote and allow you to buy three levels of cover on an annual or flex (7-90 days) basis.


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