Making the Most of Helpcentre: An INSHUR Guide

Your time matters. When you’re in a hurry and need a quick answer, the last thing you want is to be stuck waiting in a call queue or frantically searching the internet. 

That’s why we’ve made it simple to manage your insurance online. Whether you need to update your details, find a document, or get an instant answer to a burning question, our self-serve tools put the power in your hands.

Here’s everything you need to know about how INSHUR’s Helpcentre and Driver Dashboard work together to help you get the information you need.

Making the most of the INSHUR Helpcentre

What is the Helpcentre?

The INSHUR Helpcentre is your first stop for fast answers on everything from policy updates to payments. You’ll find help articles, video guides, and walk-throughs, all available 24/7.

INSHUR customers benefit from these key features:

• Smart Search: Use our AI-powered search to instantly find answers and helpful information.
• Instant support: No calls, no hold music, just answers.
• Video and step-by-step guides: Get fast guidance from our how-to videos and handy guides
• Fast Access: Use our Helpcentre without the need to sign in

Top questions drivers might ask:

• “How do I update my policy”
• “Where can I find my policy documents?”
• “What do I do if I have an accident?”
• “How do I make a payment?”
• “How do I access my Amazon Flex wallet?” 

Find the answers to all of these questions and more in the INSHUR Helpcentre.

Time-Saving Benefits: Why Helpcentre Is Your Best Friend

Not sure if it’s worth trying? Let’s compare how quickly you can get an answer with Helpcentre vs getting your query resolved on the phone:

Time saved = more time on the road earning. 

Laura (Customer Support Lead at INSHUR) says:

“We built self-serve to make life easier for drivers. Some questions that come through to us can be solved in seconds using the Helpcentre. It’s all about trying to give drivers back their time.”

Designed for Drivers, Built for Speed

We appreciate that as an in-demand driver, your time is valuable. INSHUR’s self-serve and driver Dashboard tools are here to support you 24/7, without the hold times. 

So next time you:

• Need to check your quote price
• Want to download a document fast
• Need a quick answer before your shift

Skip the queue and do it yourself in seconds.

Focus on: the driver Dashboard

When you sign up for an INSHUR policy, you’ll automatically get access to your driver Dashboard, the online hub for your insurance policy. 

Whether you’re an:

• Uber or Private Hire driver
• Amazon Flex delivery partner
• Fast food or parcel delivery driver

You’ll be able to manage your policy online. 

What can you do with the Dashboard?

• Download your documents any time, including your Certificate of Insurance.
• View and accept your quotes and renewals
• View your wallet if you’re an Amazon Flex delivery partner
• Jump straight to relevant HelpCentre articles via embedded FAQs

Ready to take control of your policy?

Log in to your Dashboard now at inshur.com, or explore the Helpcentre to get started.