Frequently Asked Questions

General questions

Who do you insure?

We insure courier and food delivery drivers in the UK who meet all of the following criteria:

– Are at least 23 years old
– Have held a full UK driving licence for at least 12 months
– Drive a car with up to 8 passenger seats or a van with up to 2 passenger seats 
– Your vehicle isn’t more than 20 years old 

I need to talk to someone, how can I do that?

Our award-winning Driver Support team are on hand to help you Monday to Friday, from 8am to 6pm. We can be contacted by phone or email.
Call us on 0808 169 9165
Email us at [email protected]
Please note, you do not need to speak to anyone to quote or purchase your policy. Simply click here and it can be done in minutes.

How do I make a complaint?

We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get in touch, and we will do our best to meet this.
Email: [email protected]

If I make a complaint, how quickly can I expect a response?

We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with.
If you are not happy with the way we resolve your complaint, please let us know as soon as possible and we’ll conduct a review and look to get it sorted, alternatively you can contact the Financial Ombudsman Service, who will review your case for free up to 6 months passing from our final response.

How do I know INSHUR is a reputable organisation I can trust?

Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.
Sources: Financial Services Compensation Scheme.

Getting a quote & buying a policy

How can I get a quote?

If you’re a courier or food delivery driver, simply click here to get your quote online. It only takes a matter of minutes and you will receive your quote instantly.

Can you match or beat my quote from another insurer?

All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given on our site. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes online.

How long will it take for my policy to go live?

Your policy will be live immediately.

How do I get my insurance documents?

Your documents will be sent to you by email immediately after you pay for your policy.

Our insurance coverage

Will I be covered for social use?

Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.

Can I add another driver to my policy?

This isn’t something we currently offer, but we’d love to know if this is important to you. Let us know here.


What are the payment options?

All of our policies in the UK are currently paid for in full upfront before your cover starts.

How do I pay?

Pay online once you’ve received your quote via debit or credit card.

Policy changes & renewals

How do I renew my policy?

You can renew your policy 7-days before it’s due to expire by clicking here.

I got a new car, how can I update my insurance policy?

Please call our Driver Support team on 0808 169 9165. We’re available Monday-Friday, 8am-6pm.

Accidents & claims

I need to repair or replace my windscreen, who should I contact?

Please call our windscreen helpline number on 0808 169 9165 and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.

I’ve had an accident, what should I do?

If you have had an accident please call us immediately on 0808 169 9165 and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.

Not found the answer you were looking for?

Contact us at [email protected] and we’d be happy to help.

We’re open Monday to Friday, 8am to 6pm.

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