FAQ (US VERSION ONLY)

Frequently Asked Questions (FAQ)

General app background

  1. What’s coming next?
  2. What’s the best way to contact you?
  3. What type of policies can I get through the inshur app?
  4. Do the policies sold through the inshur app fulfill the TLC insurance requirements?
  5. Do the policies sold through the inshur app fulfill the FHV insurance requirements for my base or app?
  6. This all sounds great, but how do I know the INSHUR app is reputable?
  7. What if I have an accident or need to make a claim?
  8. What is an FH1?
  9. What follow up documents will I need to provide in the app?
  10. Can I use the app if I have more than 1 person driving my vehicle?
  11. What if I have a question and need to speak to a broker?
  12. What if I need to make changes to my policy?

Insurance policy coverage

  1. What is collision coverage?
  2. What is supplemental uninsured/underinsured motorist coverage?
  3. What is uninsured motorist coverage?
  4. What is property damage coverage?
  5. What is bodily injury coverage?
  6. What is Personal Injury Protection (PIP)?
  7. What doesn’t a typical TLC insurance policy cover?
  8. What does a typical TLC insurance policy cover?

Insurance questions

  1. Do you support fleets?
  2. Can I buy the INSHUR policy from my broker?
  3. What if I have bad credit history?
  4. Can I still get TLC insurance if I have a DUI/DWI on my record?
  5. What is driving defense course (DDC)?
  6. How old do I have to be to get a TLC insurance policy?
  7. What are the insurance requirements outside of New York City?
  8. Can I use my private insurance policy in New York City?
  9. What are the NYC insurance requirements for TNC (Uber, Lyft, Gett, Via, Juno) drivers?
  10. What are the NYC insurance requirements for TLC vehicles?

Payments and financial

  1. What is a motor vehicle law enforcement fee (MVLE)?
  2. What kinds of discounts does the inshur app check for?
  3. Are there any additional fees for using the inshur app?
  4. Why do some payment plans have installment fees?
  5. How can I lower my insurance premium?
  6. What are the payment options?

TLC background

  1. How do I register a TLC vehicle?
  2. How do I get a TLC FHV, Hack or Universal license?
  3. What is a FHV or Hack license?
  4. What is a TLC base?
  5. What is a TLC or FHV vehicle?

What’s coming next?

We’re continually looking to improve our product and we love feedback from our customers. New products and territories are in the pipeline, contact us for more info.

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What’s the best way to contact you?

The quickest and easiest way to contact us is through the Inshur app contact function.

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What type of policies can I get through the inshur app?

Currently we support liability and physical damage policies with the minimum limits of insurance as required by the NYC Taxi & Limousine Commission (TLC) for FHV vehicles such as Black Car, Livery, Car Service, Street Hail Livery. These policies are also compatible with ride sharing / Transportation Network Company (TNC) apps such as Uber, Lyft, Gett, Via, etc.

More information regarding the For-Hire Vehicle (FHV) NYC TLC vehicle insurance requirements can be found here:
http://www.nyc.gov/html/tlc/downloads/pdf/veh_insurance_req.pdf

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Do the policies sold through the inshur app fulfill the TLC insurance requirements?

Yes! Policies sold through the inshur app fulfill the minimum levels of coverage for For-Hire Vehicles (FHV) with 1 – 8 passenger seating capacity.

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Do the policies sold through the inshur app fulfill the FHV insurance requirements for my base or app?

Most likely, yes! If you drive for a Black Car, Car Service or another FHV base, we comply with the TLC minimum levels of coverage. Uber, Lyft, Gett, Via drivers are typically only required to carry the minimum levels of coverage available through our app. We provide proof of your coverage to the TLC and your base/app, if they ask for proof. Please contact us if you would like to add your base/app for proof of coverage verification. Green taxis, also known as Street Hail Livery (SHL) or Outer-Boro taxis are also supported.

If your vehicle has seating for more than 8 passengers or is affiliated with a Luxury Limousine, Commuter Van or Paratransit base, you may need custom coverage. Please contact us to find out more.

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This all sounds great, but how do I know the INSHUR app is reputable?

Good question! Inshur Inc. is licensed by the New York State Department of Financial Services (DFS). Our license can be found here.

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What if I have an accident or need to make a claim?

In the event of an accident or to make a claim, please phone: 800-486-2524 or email: [email protected] / Support is provided 08:00am – 8:00pm Monday to Friday. For further background, check out our guide here.

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What is an FH1?

An FH1 is a certificate that must be presented to the DMV, TLC or a police officer to show proof of insurance coverage. Proof of insurance coverage must be carried in the vehicle at all times. New York State’s Department of Motor Vehicles (DMV) recently passed regulations allowing electronic proof of coverage. Using the inshur app, you can view an electronic version of the FH1 certificate which can be presented within the app or printed at your convenience.

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What follow up documents will I need to provide in the app?

Each carrier has different requirements and the app will notify you of missing documents. Typically, you will need to provide the following documents:

  • Proof of address (This can be a utility bill or statement with your address on it)
  • Proof of vehicle ownership (This can be a title, bill of sale or lease agreement)
  • Base affiliation proof (If you are already on the road this can be a diamond or TLC vehicle license. If you haven’t registered, your black car or livery base can provide a letter.
  • Copy of DMV & TLC licenses (The app will automatically ask you for these)
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Can I use the app if I have more than 1 person driving my vehicle?

Yes, we can arrange this for you.

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What if I have a question and need to speak to a broker?

Just call, chat or email our licensed reps anytime, they will help you at any time.

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What if I need to make changes to my policy?

No problem! Most changes can be made straight on the app, if you have trouble feel free to contact us.

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What is collision coverage?

A typical TLC liability policy only covers property damage to other vehicles involved in an accident. If there is an accident and there is damage to your vehicle, you would not have any coverage to repair the vehicle unless your policy has collision (sometimes referred to as “full coverage”). We also sell a combined policy that covers collision, as well as fire and theft to your vehicle. Please contact us the team for more info.

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What is supplemental uninsured/underinsured motorist coverage?

Supplemental uninsured/underinsured coverage adds additional protection to the uninsured coverage and is an optional coverage.

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What is uninsured motorist coverage?

Uninsured motorist coverage protects you in case there is an accident involving an uninsured vehicle (you will be surprised how often this happens!). The minimum limits of coverage in New York State are $25,000/$50,000. This means the insurance carrier will pay a maximum of $25,000 for any one person or a maximum of $50,000 for two or more people.

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What is property damage coverage?

Property Damage (PD) liability covers claims as a result of damage to others’ property (such as a vehicle). The coverage includes legal defense for you as a result of a lawsuit. The minimum limits of Property Damage liability mandated by the TLC are $10,000. This means that the insurance carrier will pay up to $10,000 for any property damage claim as a result of an accident. Always check your policy for exact language of coverage and limits to ensure accuracy.

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What is bodily injury coverage?

Bodily Injury (BI) liability covers bodily injury claims from other parties as a result of an accident caused by your automobile. The coverage also includes legal defense for you as a result of a lawsuit. The minimum limits of Bodily Injury liability mandated by the TLC are $100,000/$300,000 – this means that the insurance carrier will pay up to $100,000 for any one person injured in an accident and up to $300,000 for two or more people injured in an accident. Always check your policy for exact language of coverage and limits to ensure accuracy.

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What is Personal Injury Protection (PIP)?

Personal Injury Protection (PIP), sometimes referred to as “No Fault” is coverage provided on a standard auto liability policy that covers medical expenses, lost earnings and other related expenses for drivers, passengers and pedestrians. Please note that drivers for TLC vehicles may be ineligible for this coverage. Drivers affiliated with Black Car Bases (such as Uber, Lyft, etc) are typically covered under the Black Car Fund, see here for more information. Drivers affiliated with a Car Service/Livery Base (most Green Taxis) are typically covered under the Independent Livery Driver Benefit Fund (ILDBF) – see here for more information. These funds provide similar, but not exact coverage as PIP. Make sure you review your base’s membership, coverage, exclusions and terms. For the most comprehensive driver coverage, you may want to consider workers compensation insurance. Feel free to contact us for more information.

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What doesn’t a typical TLC insurance policy cover?

There are various exclusions on a liability only policy that should be reviewed, however, one that many drivers may find surprising is that there is no collision coverage. This means if you get into an accident and need to repair your vehicle, you will need to pay out of pocket for these expenses. We recommend that you purchase a collision policy to cover these types of claims – you can contact us for more information. If you get into an accident (see here for a guide) and you were not at fault, you can typically file a third party property damage claim against the at fault party.

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What does a typical TLC insurance policy cover?

The minimum requirements for registering a TLC vehicle include liability coverage, Personal Injury Protection (PIP) and uninsured motorists coverage (UM) – the combination of these coverages are typically referred to as a liability policy. This type of a policy will cover you (the insured) against claims and lawsuits for bodily injury and property damage to others up to the limits on your policy. There is also coverage for medical expenses, lost earnings and other related expenses for drivers, passengers or pedestrian under Personal Injury Protection (PIP) coverage. This is a summary only, the actual policy should be reviewed for details on any coverages, limits or exclusions.

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Do you support fleets?

Yes we do, visit our dedicated page and drop us a line to find out more. Click here>

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Can I buy the INSHUR policy from my broker?

No, the INSHUR product is available exclusively on the INSHUR app, no brokers have access to it.

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What if I have bad credit history?

Our carriers do not rely on credit scores to determine your premium rates or eligibility for policy issuance.

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Can I still get TLC insurance if I have a DUI/DWI on my record?

Yes we are still able to help.

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What is driving defense course (DDC)?

A driving defense course is an online or classroom driving safety class offered by various companies throughout New York State that are approved by the DMV. TLC drivers are required to complete a driving defense course at least once every three years, see here for more information . Not only will the class make you a safer driver, but you will also be eligible for a 10% discount on your insurance premium. The inshur app automatically checks to see if you are eligible for this discount. Drivers with licenses outside NY may need to upload a certificate proof of course completion. You can find online courses here.

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How old do I have to be to get a TLC insurance policy?

Our insurance companies typically require drivers to be at least 18 years old. If you are younger, please contact us and we can help you.

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What are the insurance requirements outside of New York City?

Each municipality has different requirements.

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Can I use my private insurance policy in New York City?

No, New York City requires a commercial auto liability policy. You can purchase a policy using the inshur app.

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What are the NYC insurance requirements for TNC (Uber, Lyft, Gett, Via, Juno) drivers?

TNC apps such as Uber and Lyft have the same insurance requirements as all TLC registered vehicles. The inshur app provides proof of coverage to your base.

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What are the NYC insurance requirements for TLC vehicles?

TLC vehicles with up to 8 seats affiliated with Black Car or Car Service Livery bases must have the following insurance coverage (The inshur app, makes this easy):

 

Coverage Limits of Insurance
Bodily Injury Liability [ ] $100,000 per person / $300,000 per occurrence
Property Damage Liability $10,0000 per occurrence
Personal Injury Protection / No Fault $200,000
Uninsured/Underinsured Motorists $25,000 per person / $50,000 per occurrence
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What is a motor vehicle law enforcement fee (MVLE)?

The New York State Department of Motor Vehicles (DMV) charges a $10 fee for each vehicle on the policy. Anytime a new vehicle is added or replaced, there is another $10 MVLE fee incurred.

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What kinds of discounts does the inshur app check for?

Each carrier has different discounts for different types of policies. The inshur app automatically checks to make sure you get every discount you are eligible for. See our guide on how to lower insurance premiums here.

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Are there any additional fees for using the inshur app?

There are no additional fees for using the inshur app! We believe in transparent pricing.

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Why do some payment plans have installment fees?

Some insurance carriers charge per installment fees, usually you can waive these fees by paying the entire premium bill upfront.

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How can I lower my insurance premium?

See our blog entry on ways to save on your commercial for-hire vehicle insurance, at this time we don’t support Apple pay or Google Wallet

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What are the payment options?

Payment for your insurance can be made using a credit card, debit card or checking account. We also support Apple Pay and Google Wallet payments in the app.

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How do I register a TLC vehicle?

You will need to affiliate your vehicle with a TLC base and schedule an appointment for a TLC vehicle license. Please see here for more information.

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How do I get a TLC FHV, Hack or Universal license?

See our blog post here.

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What is a FHV or Hack license?

An FHV or Hack license, is a TLC issued professional license allowing the operator to drive For-Hire Vehicles in New York City. Prior to getting a TLC license, you must ensure that your NY DMV license has an E-Class or CDL designation. You can get more information here – https://dmv.ny.gov/forms/mv44.pdf and https://www1.nyc.gov/lars/.

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What is a TLC base?

A TLC base can be a Black Car or Car Service Livery dispatch base. Bases have various requirements and are responsible for pre-arranging rides for TLC FHV vehicles. TNC apps such as Uber and Lyft typically fall under the TLC Black Car Base designation. A TLC/FHV vehicle must be affiliated with a base prior to conducting business.

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What is a TLC or FHV vehicle?

A For-Hire Vehicle (FHV) is a commercial vehicle affiliated with either a TLC Black Car or Car Service Livery base. Passenger pickups must always be pre-arranged, unless the vehicle is a Street Hail Livery (SHL) also known as Green/Outerborough taxi. SHL taxis must only hail passengers in designated areas. Medallion taxis / yellow taxis are another class of TLC licensed vehicle that are permitted to hail passengers from the street anywhere in the city. TNC apps such as Uber and Lyft typically fall under the TLC Black Car designation.

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