Nederlands / English

FAQs / Veelgestelde vragen

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ALGEMEEN

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Wij verzekeren taxichauffeurs in Nederland, die voldoen aan al deze criteria:

  • je bent tussen de 23 en 65 jaar
  • je hebt meer dan 3 jaar een geldig Nederlands rijbewijs
  • je hebt een Uber-account als chauffeur
  • de auto is eigendom, of is gehuurd of geleaset
  • de auto is minder dan 10 jaar oud
  • de auto heeft maximaal 7 zitplaatsen voor passagiers
  • je hebt een geldige chauffeurskaart en taxivergunning
  • je bent meer dan één jaar inwoner van Nederland
  • je gebruikt de auto niet voor andere commerciële activiteiten

Als je een vraag over je verzekering hebt, kun je ons hier bereiken:

Telefoon – +31 (0)20 241 5744

Email – helpen@inshur.nl

Hou er rekening mee dat je je premie alleen kunt berekenen op onze website. Dit kan niet telefonisch. Klik hier om snel, makkelijk en op elk moment je premie te berekenen.

Wij bieden flexibele, kortlopende verzekeringen voor jouw manier van werken. Je kunt bij ons een verzekering afsluiten voor 30 dagen, met een voordelige premie en kortingen voor Uber Pro partners.

Ons product is 100% digitaal. Dat betekent dat je geen tijd verliest met het bellen van een tussenpersoon of het invullen van papieren. Alles gaat via onze makkelijk te gebruiken website. Dat bespaart je tijd en je kunt sneller de weg op.

We zijn misschien nieuw in Nederland, maar we helpen al sinds 2016 chauffeurs zoals jij in het Verenigd Koninkrijk en New York. In Nederland werken we nauw samen met Uber, om jou een product te bieden dat sneller en goedkoper is dan andere verzekeringen. Onze producten worden geleverd door betrouwbare en goed beoordeelde verzekeringsmaatschappijen.

Duizenden klanten hebben hun eerlijke mening gegeven op Trustpilot en andere platforms en beoordelen ons met ‘uitstekend’.

Wij doen er alles aan om je te helpen, ook als er iets misgaat. Als je een klacht hebt, neem dan alsjeblieft contact met ons op. Geef ons zo veel mogelijk informatie over je klacht, dan kunnen wij sneller reageren. Vergeet ook je contactgegevens niet en laat ons weten hoe en wanneer wij het best contact met je kunnen opnemen. Wij doen ons best om daaraan tegemoet te komen. Je kunt ons bereiken op:

Telefoon – +31 (0)20 241 5744

Email – helpen@inshur.nl

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PREMIE BEREKENEN & VERZEKERING AFSLUITEN

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Gewoon hier klikken, inloggen met je Uber-gegevens en de vragen beantwoorden. Het kost maar een paar minuten en je krijgt je aanbieding direct.

Als je een nieuwe klant bent, kun je een ingangsdatum kiezen tot maximaal over twee weken.

Als je je verzekering verlengt, kun je 7 dagen voor de einddatum van je huidige verzekering een verlengingsaanbod krijgen.

Wij berekenen de premie individueel, op basis van een groot aantal factoren. Zo zorgen we ervoor dat ons aanbod eerlijk en voordelig blijft. Daarom kan er niet onderhandeld worden over premieberekeningen: premies worden alleen op onze website berekend.

Uw documenten worden u direct na betaling van uw polis per e-mail toegestuurd.

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WIJZIGINGEN EN VERLENGING

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Ja, je hoeft ons niet te bellen om je verzekering te verlengen. Voor verlenging klik je gewoon hier.

Je kunt dit op elk moment op onze site regelen.

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ONZE VERZEKERINGSDEKKING

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Ja. Met INSHUR ben je automatisch ook verzekerd als je je auto privé gebruikt.

In Nederland werken wij nauw samen met Uber om je het beste product te bieden, dat past bij jouw behoeftes.

Wij verzekeren alle taxichauffeurs op elk platform; je moet alleen een Uber-chauffeursaccount hebben om je aan te melden en je premie te berekenen.

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BETALING

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Als je een Uber Pro partner bent, wordt je korting automatisch toegepast op je premieberekening. Als je alleen voor Uber rijdt en niet voor andere platforms, kun je een hogere korting krijgen.

Je kiest er dan voor dat je beroepsmatig alleen voor Uber rijdt. Klik hier voor alle informatie over onze Uber Pro korting.

De premie voor al onze verzekeringen moet voor aanvang van de verzekering volledig worden betaald.

Je sluit je verzekering af op onze website en betaalt met ons beveiligde betalingssysteem.

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ONGEVALLEN AND CLAIMS

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Als je een ongeval hebt gehad, bel ons dan onmiddellijk op +31 (0)20 241 5744. Wij zijn er om je zo snel mogelijk weer de weg op te helpen.

Heb je het antwoord dat je zocht, niet gevonden? Email ons op helpen@inshur.nl. We helpen je dan graag. We zijn open van maandag tot en met vrijdag, van 9.00 tot 17.00 uur.

Private Hire Insurance
Frequently Asked Questions

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General questions

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We insure private hire drivers in the UK who meet all of the following criteria:

  • Over 23 years old
  • Have a full UK driving licence and a valid private hire licence
  • Have Uber driver login credentials
  • Vehicles with up to 8 passenger seats

The quickest and easiest way to contact us is by clicking on the three dots in the top right-hand corner of the app then “help”. From there, you can phone, email or live chat with us. We’re open Monday-Friday from 8am-6pm.

If you have not downloaded our app yet, you can contact us via the following:
Phone – 0808 169 9165
Email – help@inshur.com

Please note, you do not need to speak to anyone to get a quote. They are all done within the app in minutes.

We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get in touch, and we will do our best to meet this.

Email: help@inshur.com

We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with.

If you are not happy with the way we resolve your complaint, please let us know as soon as possible and we’ll conduct a review and look to get it sorted, alternatively you can contact the Financial Ombudsman Service, who will review your case for free up to 6 months passing from our final response.

We offer fast and simple private hire insurance where you can get a policy of any length between 7 and 90-days, and annual. Your policy has been specially designed for private hire drivers and you’re now also automatically covered to deliver food at no extra cost. If you opted to drive exclusively for Uber when you took your policy out, you can deliver food for Uber Eats only.

Our product is 100% digital, which means you don’t need to spend time calling your broker or going through paperwork. Everything is done via our easy-to-use app, saving you time and helping you get on the road faster.

Yes! If you are a customer, please keep an eye out in your emails where we will regularly send you your unique referral code. If you don’t receive emails from us, please get in touch with our Driver Support team.

Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.*

Our insurer (Great Lakes Insurance SE, UK Branch) enjoys the same strong rating and financial strength of the Munich Re Group: A+ (Superior) as rated by A.M. Best and AA- (Very Strong) by S&P. Great Lakes have permanent establishments in the United Kingdom (London), Switzerland (Baar), Italy (Milan), Australia (Sydney) and New Zealand (Auckland).

*Sources: Financial Services Compensation Scheme.

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Getting a quote & buying a policy

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All of our quotes are provided within the free INSHUR app, which is available on both iOS and Android devices. Simply download our app, sign up and answer the questions. It only takes a matter of minutes and you will receive your quote instantly.

If you’re a new customer, you can select a start date of anywhere up to two weeks in the future.

If you are renewing a policy, you can get a renewal quote 7 days before your current policy comes to an end. 

All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the app. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes over the app.

It depends on what kind of policy you have.

  • If you are a new customer and have selected your policy to start today, it will be live immediately. Please note, the MIB website may take 24 hours to update but you will still be insured.
  • If you are a new customer and have selected a future date (you can select up to 14 days in advance), your policy will be live from midnight on your start date.
  • If you are renewing a live policy, your new policy will start from the moment your current live policy lapses. This can be done 7 days in advance.
  • If you are renewing a policy that has expired, your new policy will be live immediately. If you do not want this to be the case, please contact our Driver Support team by clicking the three dots in the top right corner of the app.
Your documents will be sent to you by email immediately after you pay for your policy. They are also available to you at any time via the app.
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Our insurance coverage

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Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.

All of our customers with private hire insurance can automatically take advantage of our added food delivery cover at no extra cost.

If you’re only delivering food (and not people), you’ll likely find our dedicated food delivery insurance is what you’re looking for.

We insure all private hire drivers on any platform, you just need an Uber driver login to sign up to our app.

This isn’t something we currently offer, but we’d love to know if this is important to you. Let us know here.

We are underwritten by Great Lakes Insurance SE, UK Branch. However, some features are provided by other underwriters, which are stated in your policy documents. Great Lakes Insurance SE, UK Branch holds an excellent level of financial security and holds an A.M. Best rating of A+ (Superior).

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Payments

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All of our policies in the UK are paid for in full upfront before your cover starts.

You purchase your policy via our app through our secure payment system.

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Policy changes and renewals

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Yes, this is a great time-saving feature.  Here is a short video demonstrating how to do this, it can all be completed via the app and takes only a few minutes.
You can do this at any time within our app.
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Accident and claims

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If you have windscreen cover on your policy call our windscreen helpline number on 0808 169 9165 and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.

If you have had an accident please call us immediately on 0808 169 9165 and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.

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Uber Pro

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If you’re new to driving Private Hire or driving for Uber, you’ll be classed as a Blue tiered driver. This means you could be eligible for our great everyday policies, service and prices.

It’s included if you’re a Diamond tier driver and there is an additional charge on top of your premium for all other tiers.

Please visit the Uber website to see all the information on the tiers.

Simply speaking, to be a Gold, Platinum, or Diamond driver, you need to meet the following quality standards:

  • Have an Uber driver rating of 4.85 or above
  • Have a cancellation rate of 4% or below
  • Have a confirmation rate of 75% or above (London drivers only)

Call 0800 169 9165 then click an option when prompted from the queries below:

  • Windscreen claim
  • Accident claim
  • Legal Expenses claim
  • Changes to your policy or cancelling your policy
  • All other queries

Yes. However, if you drive for other Private Hire Operators only 50% of the discounts and reductions on your policy and excess will apply. Full discounts apply when only using the Uber app.

We work closely with Uber and have integrated technology that shares this data. Please see our Terms of Business and Privacy Policy if you would like to understand more about this.

Uber review drivers’ tiers over a fixed 3-month period. Please see their website for more information.

We do not currently offer breakdown cover.

You can cancel your policy at any time by giving us a ring on 0800 169 9165.

They’re included in your package so cannot be cancelled in exchange for a monetary amount.

Your policy will be based on the tier you are on at the time of purchasing the policy. If you move down a tier before your insurance policy expiry date, your policy will still be valid until it expires.

Not found the answer you were looking for?

Contact us by:

We’re happy to help and are open Monday to Friday, 8am to 6pm.

New York TLC Insurance
frequently asked questions

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General questions

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We insure TLC drivers in New York City who meet all of the following criteria:

  • Over 21 years old
  • Have Uber driver login credentials. As an INSHUR customer, you will be covered for all TLC driving you do, but you do need to have an Uber login
  • Cars with up to 7 seats

The quickest and easiest way to contact us is by clicking on the three dots in the top right-hand corner of the INSHUR app then “help”.

From there, you can phone, email or live chat with us. Remember, you don’t need to contact us to get a quote as quotes can only be given via our app. Simply click here to download our app and get your quote in minutes.

Phone: (866) 446 7487
Email: help@inshur.com

We offer annual TLC insurance coverage to drivers in New York City. Our product is 100% digital, which means you don’t need to spend time calling your broker or going through paperwork. Everything is done via our easy-to-use app, saving you time and helping you get on the road faster. Click here to download our app.

Yes! If you go into the app’s dashboard, you will see a button that says “refer a driver”, click on that and it will generate a unique link for you to share with your network. You will receive a $25 Amazon voucher for every person who gets a quote using your link. See the full information and T&Cs.

Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here.

We are licensed by the New York State Department of Financial Services (DFS). Our license can be found here.

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Getting a quote & buying a policy

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All of our quotes are provided within the free INSHUR app, which is available on both iOS and Android devices. Simply download our app, sign up and answer the questions.

It only takes a matter of minutes and you will receive your quote instantly.

You can purchase a policy up to 45 days in advance of your policy start date.

All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the INSHUR app.

And remember, you do not need to speak to anyone to get a quote – they are all done within minutes in the app!

Once you have paid, your policy will be live immediately (if you selected today) and your documents will be sent to your email. If you selected your policy to start on a future date, it will be live from midnight on that date. 

Your documents will be sent to you by email immediately after you pay for your policy. They are also available to you at any time via the INSHUR app. 

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Policy changes and renewals

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Yes, this is a great time-saving feature. Just visit the INSHUR app dashboard. It can all be completed via the app and takes only a few minutes.

You can do this at any time within our app. Go into the dashboard in the INSHUR app and select change policy details > select option > make vehicle changes > replace vehicle.

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Our insurance coverage

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Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too. 

We insure all TLC drivers on any platform, you just need an Uber driver login to sign up to our app.

Your policy will be underwritten by Clear Blue. They hold an excellent level of financial security so you can be assured that you have a reliable and stable insurer when you need us.

If your policy is already live, you can head into our app and add another driver. 

If your policy is not yet live, please contact our Driver Support team and they’ll be more than happy to help.

Phone: (866) 446 7487
Email: help@inshur.com
Live chat within our app.

Our lines are open Monday-Friday, 9am-5pm and our Driver Support team is here to help you in English or Spanish.

Yes! Our policies fulfil the required levels of coverage for For-Hire Vehicles (FHV) with 1 – 7 passenger seating capacity.

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Payments

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Simply select the option for a Nexar dashcam when you’re purchasing your policy via the INSHUR app. Your savings will be automatically applied to the price you see and there will be no monthly fees – usually $8.99 per month!

You can make the full payment when purchasing your policy or, depending on our underwriting criteria, you may have the option to place a downpayment followed by monthly instalments.

If you are given the second option, you can choose a downpayment amount of 15%, 20%, 25% or 30% of your total policy cost. The remaining balance will be due over 10 months via monthly instalments.

You can make the full payment when purchasing your policy or, depending on our underwriting criteria, you may have the option to place a downpayment followed by monthly instalments.

If you are given the second option, you can choose a downpayment amount of 15%, 20%, 25% or 30% of your total policy cost. The remaining balance will be due over 10 months via monthly instalments.

You purchase your policy quickly and easily via our app through our secure payment system.

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Accident and claims

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We’re sorry to hear that! We hope you’re okay.

Please call us on (866) 446-7487 and select option 2 or email us at claimsfnol@inshur.com.

We’re open Monday to Friday, 9am to 5pm.

Not found the answer you were looking for? Contact us and we’d be happy to help.

We’re open Monday to Friday, 9am – 5pm.

Phone: (866) 446 7487
Email: help@inshur.com