Report an incident
Accidents happen. We hope you never have to make a claim, but you’re in safe hands if you do.
Accidents happen. We hope you never have to make a claim, but you’re in safe hands if you do.
The sooner you report an incident, fire, or theft the better. Our claims specialists are here to support you at every step.
Your vehicle registration number
Your insurance policy number
Your full name, address, and contact details
The full name, contact details, and vehicle registration number of any third-parties involved
Their address and insurance provider (if possible)
The contact details of any witnesses
Details of the incident
Photos and dashcam footage (if available)
Contact your claims specialists at Komodo Claims for status updates, guidance, and support.
We’re sorry to hear that. We hope you’re okay.
If your insurance policy number begins with NYRS or your claim number begins with GENO, please call Komodo Claims on 1-800-960-1930. Alternatively, visit Genoteq to report your incident online.
If your insurance policy begins with NYR or AT01, please contact Network Adjusters on 1-800-486-2524.
You may have to pay a higher policy excess if you make a claim more than 24 hours after an incident.
Once you’ve reported an incident and identified the parties involved, we investigate your claim to:
Your dedicated claims specialist will keep you updated throughout the process, providing guidance and support.
This varies by claim. Our claims specialists collect as much information as possible from the parties involved, witnesses, and police reports to make an informed decision.
The exact timeline depends on the severity of the damage. We try to complete repairs as quickly as possible to minimize disruption and get you back on the road.
You’re entitled to a courtesy car if you purchased additional coverage on your policy.
This depends on several factors. Your claims specialist will explain what these factors are and how they affect your claim during the claims process.
Non-injury claims can take as little as a few days to resolve. However, claims involving personal injury can last several months.