Your guide to making a stress-free claim with INSHUR

We hope you never have to make a claim, but if you do, you’ll be in very safe hands with INSHUR.

Report any claim, accident or loss as soon as possible. If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.

How to make a claim

When things go wrong, our expert claims handlers will go the extra mile for you.

Simply call 0808 169 9165 or email ukclaims@inshur.com. Before you get in touch, please read the information below to make sure you have the right details to hand.

Tell us quickly

Report any claim, accident or loss (regardless of fault) involving you or your vehicle within 24 hours.

The sooner you tell us the quicker we can take the stress away and could help to keep potential claims costs to a minimum. read more

Extra information will speed things up

If another person is involved or there are witnesses, take their vehicle registration and contact details.

Photos and dashcam footage are even more useful. read more

When someone else is involved

We’ll try to speak to the other person (we call this a ‘third party’) immediately with the aim of stopping them from making an expensive or false claim against you.

Our specialist claims handlers can offer the third party our services.  This too can help reduce costs. read more

Get in touch as quickly as possible with as much information as you can

Call or email within 24 hours

You need to report any claim, accident or loss (regardless of fault) involving you or your vehicle within 24 hours, but the sooner you tell us the quicker we can take the stress away.

If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.

If another person is involved

Ask for their:

  • Full name
  • Vehicle registration
  • Telephone number

It would also benefit to get their:

  • Address
  • Insurance provider

If there are any witnesses, ask for their contact details too.

INSHUR Claims Specialists are here to help

When you contact us about your claim (First Notice of Loss, ‘FNOL’), you will be assigned a Claims Specialist who will be responsible providing you a seamless claims journey from start to finish.

The good stuff!

By registering your claim directly with INSHUR, our comprehensive insurance customers can take advantage of our Approved Repairer service – guaranteeing your vehicle will be looked after by one of our approved repairers who work to our high standards of service.

And you’ll get all these stress-free benefits:

  • 5 year warranty on repairs
  • No impact whatsoever on your vehicle manufacturers warranty
  • Free courtesy vehicle for the duration of the repairs
  • Free replacement Taxi or Courier vehicle for the duration of repairs in cases where the claim was not your fault
  • Free collection and delivery service
  • Your vehicle will be returned to you washed and vacuumed
  • Your Policy Excess will need to be paid to the repairer, however in some cases depending on liability, we will drop this to £0.00!
  • Your No Claims Bonus will remain untouched if we make a full recovery
How long will my claim take to settle?

As every claim’s different it’s difficult to give an exact time frame, but we’ll make sure your claims experience is as stress-free as possible.

You can help to move your claim along faster by providing as much relevant information as you can right at the beginning of your claim.

How can I check the status of my claim?

If you need an update about the status of your claim, please contact us.

Do I have to make a claim after an incident?

You don’t have to make a claim, but you do need to tell us if you’re involved in an accident no matter how big or small, or who’s responsible. 

Our expert INSHUR claims team are on hand to help, and tell you what you’d need to do if you decide to make a claim.

What happens if I report my claim more than 24 hours after the incident happened?

If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.

Want to learn more?