Report any claim, accident or loss as soon as possible. If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.
When things go wrong, our expert claims handlers will go the extra mile for you.
Call 0808 164 6545 or simply log it online. Before you get in touch, please read the information below to make sure you have the right details to hand.
Report any claim, accident or loss (regardless of fault) involving you or your vehicle within 24 hours.
The sooner you tell us the quicker we can take the stress away and could help to keep potential claims costs to a minimum. read more
If another person is involved or there are witnesses, take their vehicle registration and contact details.
Photos and dashcam footage are even more useful. read more
We’ll try to speak to the other person (we call this a ‘third party’) immediately with the aim of stopping them from making an expensive or false claim against you.
Our specialist claims handlers can offer the third party our services. This too can help reduce costs. read more
You need to report any claim, accident or loss (regardless of fault) involving you or your vehicle within 24 hours, but the sooner you tell us the quicker we can take the stress away.
If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.
Ask for their:
It would also benefit to get their:
If there are any witnesses, ask for their contact details too.
When you contact us about your claim (First Notice of Loss, ‘FNOL’), you will be assigned a Claims Specialist who will be responsible providing you a seamless claims journey from start to finish.
By registering your claim directly with INSHUR, our comprehensive insurance customers can take advantage of our Approved Repairer service – guaranteeing your vehicle will be looked after by one of our approved repairers who work to our high standards of service.
And you’ll get all these stress-free benefits:
As every claim’s different it’s difficult to give an exact time frame, but we’ll make sure your claims experience is as stress-free as possible.
You can help to move your claim along faster by providing as much relevant information as you can right at the beginning of your claim.
If you need an update about the status of your claim, please contact us.
You don’t have to make a claim, but you do need to tell us if you’re involved in an accident no matter how big or small, or who’s responsible.
Our expert INSHUR claims team are on hand to help, and tell you what you’d need to do if you decide to make a claim.
If you report your claim more than 24 hours after it happened, you may be required to pay a higher Policy Excess.