Report an incident

We hope you're never involved in an incident, but if you are, you’re in safe hands.

The sooner you report an incident, fire, or theft, the better. You may have to pay a higher policy excess if you register a claim more than 24 hours after it occurred. 

Tell us about your incident online Or call us

Involved in an incident? Take note of this information if you can

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The full name, contact details and vehicle registration of anyone else involved

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The address and insurance provider of any third-parties involved (if available)

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Count the number of passengers in your vehicle and any other vehicles involved

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Contact details of any witnesses

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Details of the incident including damage to vehicles, property or injuries

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Photos and dashcam footage (if available)

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Take a note of any emergency services if present. If police attended take the name and number of any police officers

Need an update on an ongoing claim?

Email our dedicated claims specialists to check the status of your claim or discuss any other questions you might have.

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Frequently Asked Questions (FAQs)