Report an incident
We hope you're never involved in an incident, but if you are, you’re in safe hands.
We hope you're never involved in an incident, but if you are, you’re in safe hands.
The sooner you report an incident, fire, or theft, the better. You may have to pay a higher policy excess if you register a claim more than 24 hours after it occurred.
The full name, contact details and vehicle registration of anyone else involved
The address and insurance provider of any third-parties involved (if available)
Count the number of passengers in your vehicle and any other vehicles involved
Contact details of any witnesses
Details of the incident including damage to vehicles, property or injuries
Photos and dashcam footage (if available)
Take a note of any emergency services if present. If police attended take the name and number of any police officers
Minimum 5-year guarantee on repairs
Access to our Approved Repairer network
If your vehicle can not be driven, we will arrange for roadside recovery
Our Approved Repairer network aim to use original equipment manufacturer (OEM) parts/equipment where feasible
If your vehicle is safe to drive, we will collect it from you and deliver it back once the repairs are complete
We assign you a dedicated claims specialist as soon as you provide first notice of loss (FNOL).
You claims specialist will talk you through the claims process, answer your questions, and provide expert support.
Every claim’s different, so it’s difficult to put an exact timeframe on your claim. However, we strive to make your experience as simple and stress-free as possible.
You can help us move things along by providing as much information as possible at the start of your claim.
Simply get in touch with your personal claims specialist using the contact information provided at the start of your claim.
If you need an update on an ongoing claim or have any questions, email us at ukclaims@inshur.com or call us and a member of our claims team will be happy to help.
You don’t have to make a claim, but you do need to tell us if you’re involved in an incident – no matter how big or small or who’s responsible.
We know it’s stressful, but our expert claims team are on hand to support you.
If you, or any named drivers register your claim more than 24 hours after an incident, you will be liable for an additional Excess of £500.