Frequently Asked Questions

All of our quotes are provided online. Simply click here, sign up and answer the questions. It only takes a matter of minutes and you will receive your quote instantly.

You can purchase a policy up to 7 days before the policy start date.

All of our quotes are calculated individually based on a large number of factors to maintain fairness and competitiveness. Therefore, quotes cannot be negotiated and are only given within the app. And remember, you do not need to speak to anyone to get a quote – they are all done within minutes online.

It depends on what kind of policy you have.

– If you are a new customer and have selected your policy to start today, it will be live immediately. Please note, the MIB website may take 24 hours to update but you will still be insured.
– If you are a new customer and have selected a future date (you can select up to 7 days in advance), your policy will be live from midnight on your start date.
– If you are renewing a live policy, your new policy will start from the moment your current live policy lapses. This can be done 7 days in advance.
– If you are renewing a policy that has expired, your new policy will be live immediately. If you do not want this to be the case, please contact our Driver Support team by submitting a request here or emailing [email protected]

Your documents will be sent to you by email immediately after you pay for your policy.

Yes! With INSHUR, you’re automatically covered to use your vehicle for social, domestic and pleasure use too.

All of our customers with private hire insurance can automatically take advantage of our added food delivery cover at no extra cost.

If you’re only delivering food (and not people), you’ll likely find our dedicated food delivery insurance is what you’re looking for.

This isn’t something we currently offer, but we’d love to know if this is important to you. Let us know here.

We are underwritten by Great Lakes Insurance SE, UK Branch. However, some features are provided by other underwriters, which are stated in your policy documents. Great Lakes Insurance SE, UK Branch holds an excellent level of financial security and holds an A.M. Best rating of A+ (Superior).

All of our policies in the UK are paid for in full upfront before your cover starts.

You purchase your policy online through our secure payment system.

Yes, this is a great time-saving feature. Simply click here to log in and follow the steps to renew your policy. Note, this can be done up to 7 days before your policy expiry date.

To change your vehicle on your policy, please send an email to INSHUR Customer Support at [email protected].
In order for a Customer Support agent to readily assist you, please include the following in your email:
1. Your full name 
2. The email address associated with your INSHUR account or policy number.
3.  The new car registration and details of when you want to make the change.

If you have windscreen cover on your policy call our windscreen helpline number and select option 2. Please check your Policy Wording for full information on what is covered and the excess amount you may have to pay.

If you have had an accident please call us immediately and select option 1, we are here to help you get back on the road! Please note you must tell us about any accident or potential claim within 24 hours of it occurring or you may have to pay an additional excess.