FAQ Category: General


How do I know INSHUR is a reputable organisation I can trust?

Good question! We have thousands of outstanding reviews on Trustpilot and other platforms from our customers giving their honest opinions. Check them out here. Many drivers will have experienced the pain and worry when an insurance company collapses. In the UK this has happened on several occasions in recent years.*  Our insurer (Great Lakes Insurance)...


What do you offer?

We offer fast and simple private hire insurance where you can get a policy of any length between 7 and 90-days, and annual. We are also currently insuring drivers for food delivery at no extra cost, however, if you are an Uber Pro driver and opted to drive exclusively with Uber, please note you will...


If I make a complaint, how quickly can I expect a response?

We aim to resolve your complaint within 3 working days. However, if we need to look into your complaint in more detail we’ll send you a response within 5 working days with details on how your complaint will be dealt with. If you are not happy with the way we resolve your complaint, please let...


How do I make a complaint?

We’ll do all we can to help and put things right if something has gone wrong. To complain please contact us remembering to include your contact details and provide as much information about your complaint as possible to ensure a quicker response time. Please also let us know when and how is best to get...


I need to talk to someone, how can I do that?

The quickest and easiest way to contact us is by clicking on the three dots in the top right-hand corner of the app then “help”. From there, you can phone, email or live chat with us. We’re open Monday-Friday from 8am-6pm. If you have not downloaded our app yet, you can contact us via the...


Who do you insure?

We insure private hire drivers in the UK who meet all of the following criteria: Over 23 years old Have a full UK driving licence and a valid private hire licence Have Uber driver login credentials Vehicles with up to 8 passenger seats