Frequently Asked Questions (FAQ)
App trouble shooting
Need to reset your password
There may be a few reasons for this. During office hours one of the team can resolve it. Contact us via the app.Back to Index
Having trouble logging in?
First try and reset your password through the app.
If problems persist, contact one of the team on [email protected]Back to Index
Test your connection, are you online? On Wifi or mobile data? Open the INSHUR website in a browser to test.
Check the app has permission to use mobile data.Back to Index
TLC barcode doesn’t scan
Ensure there is good lighting, try moving closer and ensure all of the barcode is visible on your screen.Back to Index