App Trouble-Shooting

Frequently Asked Questions (FAQ)

Need to reset your password

There may be a few reasons for this. During office hours one of the team can resolve it. Contact us via the app.

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Having trouble logging in?

First try and reset your password through the app.

If problems persist, contact one of the team on [email protected]

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Connection Offline

Test your connection, are you online? On Wifi or mobile data? Open the INSHUR website in a browser to test.

Check the app has permission to use mobile data.

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TLC barcode doesn’t scan

Ensure there is good lighting, try moving closer and ensure all of the barcode is visible on your screen.

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