There may be a few reasons for this. During office hours one of the team can resolve it. Contact us via the app.
FAQ Group: App trouble shooting
First try and reset your password through the app. If problems persist, contact one of the team on [email protected]
Test your connection, are you online? On Wifi or mobile data? Open the INSHUR website in a browser to test. Check the app has permission to use mobile data.
Ensure there is good lighting, try moving closer and ensure all of the barcode is visible on your screen.